FOR OWNER-OPERATED SERVICE BUSINESSES
Your phone rings.
Your file is full.
Your team is busy.
Most of it is leaking out the back.
Independent service businesses miss 22–62% of inbound calls every week. Lapsed clients sit in the software, never reached out to. New leads wait 24+ hours for a reply — the operator who answers in five minutes wins twenty-one out of twenty-two of them. None of this is your fault. The medicine, the trade, the work has to come first.
We run the customer lifecycle for you. Missed-call rescue, recall, review velocity, lead response, win-back. Done-for-you, by operators — not an agency, not a SaaS dashboard.
30 minutes on Zoom. One-page leak report inside 24 hours. Yours to keep, even if you never hire us.
The four leaks
Every owner-operator has the same four holes in the bucket.
We've audited service businesses across veterinary, chiropractic, physiotherapy, dental, aesthetic, HVAC, optometry, and home-services. The same four leaks show up every time. The dollar amounts are bigger than most owners think.
1. The phone leak
22–62% of inbound calls go to voicemail. 85% of those callers don’t call back — they call your competitor. For an average independent practice that’s $45K–$200K of new-client revenue walking away every year, depending on industry and ticket size.
Sources: BrightLocal 2025; AVMA 2024; HVACR Business 2025
2. The dormant-client iceberg
Every service business has 10–35% of its file lapsed. Dental practices average $500K–$1.5M in dormant lifetime value. Vet practices average $200K–$600K. AI-driven reactivation recovers 33–36% of them at 50–140× ROI. Most independents have never run a single reactivation campaign.
Sources: Dental Economics 2025; Salesforce SMB Trends 2025
3. The five-minute response gap
MIT’s study of 2.24M leads: respond in five minutes and you’re 21× more likely to convert. Industry average is 42 hours. 78% of customers buy from whoever replies first. New leads from your website, your Google profile, and your Instagram DMs deserve faster than “I’ll call them tomorrow.”
Sources: MIT InsideSales; Harvard Business Review
4. The review velocity gap
Practices with at least one new review per week rank 25% higher in the Google local pack. 73% of consumers only trust reviews from the last 30 days. Corporate consolidators ask for reviews on autopilot. Independents don’t. Result: the corporate clinic four blocks away has 600 reviews; you have 142.
Sources: BrightLocal Local Consumer Review Survey 2025
Industries we run lifecycle for
Same playbook. Industry-specific vocabulary, software, and rules.
Vet clinics
Recall, lapsed-client win-back, after-hours calls, CVO/AVMA-compliant review automation. Wraps around AVImark, Cornerstone, ezyVet, Vetspire, Covetrus.
For vet clinics →Chiro & physio
Reactivation, five-minute lead response, care-plan completion, College-compliant review velocity. Jane App–native. HIPAA BAA on request.
For chiro & physio →Dental
Hygiene recall, dormant-patient reactivation, treatment-plan completion, post-op review velocity. Wraps around Open Dental, Dentrix, ClearDent.
For dental →Med-spa & aesthetic
Membership reactivation, missed-consultation rescue, package upsell sequences, before/after review automation. Wraps around Boulevard, Aesthetics Pro, Vagaro.
For med-spa →HVAC & home services
In-season missed-call rescue, service-agreement attach, post-job review automation, shoulder-season fill. Wraps around ServiceTitan, Housecall Pro, Jobber.
For HVAC →And more
Optometry. Mental-health practices. Small-firm legal. Salons & spas. Specialty fitness. Pet grooming. We’ll tell you on the audit if your shape fits.
All industries →Why this exists
Reviews tools do reviews.
Funnel agencies do funnels.
Voice agents answer the call.
Nobody runs the whole lifecycle for you.
We do. One operating system that catches the missed call, sends the reminder, asks for the review, rebooks the lapsed client, fills the shoulder season, and quietly recovers the bookings that used to fall through the cracks. Done-for-you, by people who’ve shipped this stack inside Series-A and Series-B B2B SaaS — we just brought it down to where it’s genuinely needed.
Agni AI Store is a service of Agni Consulting, a B2B marketing-ops practice that’s spent the last decade running this exact stack inside venture-backed companies. This is the version we built for owner-operators.
How it works
Three engagement shapes. Audit first. No long contracts.
1. Free Growth Audit
30 minutes on Zoom. We screen-share your software, your phone log, your Google profile, your last 90 days of bookings. You get a one-page leak report inside 24 hours, ranked by recoverable dollars. No deck, no pitch. Yours to keep even if you never hire us.
2. Pilot
60 days, fixed scope. We build the highest-leverage system from the leak report — usually missed-call recovery + review automation. You see the dollar impact before you commit to anything monthly. No long contracts, no surprises.
3. Run-It
Monthly retainer. Done-for-you operations across the full lifecycle — we run the systems, you see the dashboard. Cancel any time after the first 90 days. Most independents are saving more than they spend by month two.
Engagements typically range from low-four-figures to mid-four-figures monthly, scoped to your size and the systems we run for you. We share specific pricing on the audit call once we’ve seen what fits.
30-minute audit. No deck. No pitch. Just diagnostics.
We tell you what’s leaking and what to fix first — even if you never hire us.
Serving Canada and the United States. By Agni Consulting, Toronto.