FOR MED-SPA & AESTHETIC CLINICS
Med-spa and aesthetic clients have lifetime values from $2,000 (one-and-done injectable) to $10,000+ (membership over multiple years). Every missed call is a multi-thousand-dollar shrug. Industry voicemail rates hit 30%+ in season. Your membership program has churn nobody’s actively fighting. Your before/after photos sit in Boulevard or Vagaro — the chain across the river is collecting Google reviews on autopilot, you aren’t.
We run membership reactivation, missed-consultation rescue, package upsell sequences, and before/after review automation. Wraps around your booking software. HIPAA BAA on request. Done-for-you, by operators.
Sound like your spa?
At your ticket sizes, even a 10% lift on any of these is six figures a year. The dollar math here is the most aggressive in the service-business universe.
What we run for you
Tracks membership cancellations and proactively reaches out to lapsed members 30 / 60 / 90 days post-cancel. Win-back sequence with personalized offer based on treatment history. Member benefits: 256% more revenue per active member than non-member — protecting the membership base is the single highest-leverage move.
No-show on a consultation = $3K-$10K of treatment-plan revenue gone. We send SMS within 5 minutes of no-show, offer same-week reschedule, and follow up at 48 hrs and 7 days. Plus reminder sequences before consultations to suppress no-shows in the first place.
Tracks every package and multi-session treatment series. Reminds the client at the right interval to book the next session. Sends education and pre-care content between sessions to keep momentum. Series completion rate typically lifts from ~50% to 70%+.
Post-treatment SMS review request, timed for visible-result window (immediate for facials, 1-2 weeks for injectables, 6-8 weeks for energy-based treatments). Negative feedback intercepted privately. Spas typically add 50-150 Google reviews in 90 days — the gap with chain spas closes meaningfully.
One screen: membership net retention, consultation no-show rate, treatment series completion, review velocity, recovered revenue. Per-provider revenue split. Monthly PDF for the practice meeting.
Boulevard, Aesthetics Pro, Vagaro, Mindbody, Mangomint — we wrap around all of them. Your front desk keeps using what they know. We fill the lifecycle gaps your booking software was never designed to fill.
Engagement shapes
Engagements typically range from low-four-figures to mid-four-figures monthly (USD). With $2K-$10K ticket sizes, the math is the most aggressive in our portfolio.
Diagnose, free
Free
30 min · one-page leak report in 24 hrs
Most med-spas start here
60 days, fixed scope
See dollar impact before any monthly commitment
Done-for-you, end-to-end
Monthly retainer
Cancel any time after first 90 days
AmSpa · ASAPS · provincial / state aesthetic-medicine advertising rules respected. HIPAA BAA on request. Full pricing on the audit call.
No deck, no pitch. The leak report is yours to keep even if you never hire us.