FOR HVAC & HOME-SERVICES OPERATORS (5–25 TRUCKS)

3 missed calls a week =
$72,000 a year on the floor.

Industry data: 27% of inbound calls go to voicemail in peak season. At an HVAC average service-call ticket of $500 that’s $70K+/yr leaving the table. Add install jobs ($3K–$15K) and the math gets worse fast. Service-agreement attach is stuck at 15–20% in most shops — top operators run 50%+. The shoulder-season fill problem is the same story in a different month.

We text every missed call back in 60 seconds. We turn every job into a review and a service-agreement signup. ServiceTitan / Housecall Pro / Jobber / FieldEdge compatible. Done-for-you, by operators — not an agency.

Book a free Growth Audit → Engagement shapes

Sound like your shop?

This is where the money's leaking.

  • "We're missing calls in season. Phone's ringing while the dispatcher's on another line."
  • "My techs aren't selling agreements. The same job is $400 with one tech and $1,400 with another."
  • "Spring and fall I can't keep the trucks busy. Then July hits and I can't keep up."
  • "Our Google review count is a fraction of what it should be — 47 reviews on 2,000 happy customers."
  • "I've got 24 months of customers in ServiceTitan and zero of them are getting an annual tune-up reminder."
  • "I'm running PPC at $80 CPL and missing 25% of the calls those leads make. I'm setting money on fire."
  • "I want to add another truck but my dispatch can't handle what we have."

This isn't about more leads. You can buy more leads. It's about converting the inbound you already have, attaching agreements at the kitchen table, and keeping the shoulder seasons busy with maintenance work.

What we run for you

Five systems. Wraps around your FSM.

1. Missed-call-text-back

Every missed call gets a personalized SMS within 60 seconds: "Hi — sorry we missed you, here's the link to book a tech, want a callback?" 30%+ of those callers respond. Most book.

  • 60-second SMS response
  • Direct booking link to your dispatch calendar
  • After-hours / weekend coverage
  • Transcript + lead pushed to ServiceTitan / HCP / Jobber

2. Service-agreement attach automation

After every job, an SMS goes to the customer with the agreement pitch and a one-click signup link. Captured agreement signups feed into your FSM as recurring revenue. Operators report attach rates moving from 15% to 35–40% in 6 months.

  • Post-job SMS with agreement offer
  • One-click signup & payment via Stripe
  • Auto-feeds recurring revenue into ServiceTitan / HCP
  • Annual tune-up reminder sequences once enrolled

3. Review velocity

SMS review request from the tech's phone, on the truck, before they leave the driveway. Negative feedback intercepted privately. We've watched contractors go from 47 → 250+ Google reviews in 6 months and Local Pack ranking with it.

  • Tech-triggered review request (one tap)
  • Negative feedback to private inbox
  • Review reply automation
  • Local Pack ranking lift in 90 days

4. Shoulder-season win-back

Spring and fall, when AC and heating seasons aren't running and trucks are idle. We re-engage your last 24 months of customers — tune-up offers, IAQ upsells, agreement re-pitches. Fills the calendar before peak.

  • Spring & fall reactivation campaigns
  • Customer-segment-aware (replace vs repair, IAQ, etc.)
  • Booking direct to your dispatch
  • Calendar filled before May / October peak

5. AI overflow line (after-hours)

Optional — and we don't deploy this on the primary line until you're comfortable. AI voice answers after-hours and weekend calls, books an emergency tech if needed, sends an SMS otherwise. You pick what it can and can't say.

  • After-hours / overflow only on day one
  • You write the script — we tune the AI
  • Hands off to on-call tech for emergencies
  • Move to primary-line if and when you choose

Wraps around ServiceTitan / Housecall Pro / Jobber.

You will not switch FSM. We integrate via API + Twilio + n8n. Your dispatcher uses ServiceTitan / HCP / Jobber the way they do today. Our system fills the gaps your FSM was never built to fill.

Engagement shapes

Three shapes. Audit first. Most HVAC operators start with a Pilot.

Engagements typically range from low-four-figures to mid-four-figures monthly (USD). Bigger ticket sizes mean the math pays back in under 30 days for most shops.

1. Free Growth Audit

Diagnose, free

Free

30 min · one-page leak report in 24 hrs

  • Live walk-through of your ServiceTitan / HCP / Jobber / FieldEdge
  • Missed-call analysis from your phone log
  • Service-agreement attach-rate review
  • One-page leak report ranked by recoverable revenue
Book audit →

2. Pilot

Most HVAC ops start here

60 days, fixed scope

See dollar impact before any monthly commitment

  • Missed-call-text-back live in 7–14 days
  • Service-agreement attach automation wired to your FSM
  • Post-job review automation
  • Weekly check-in for 60 days
  • End-of-pilot dollar-impact report
Book audit →

3. Run-It

For 10+ truck operators

Monthly retainer

Cancel any time after first 90 days

  • Full lifecycle: missed-call rescue, attach, reviews, lead response, win-back
  • AI overflow / after-hours voice receptionist
  • Custom ServiceTitan / HCP / Jobber integrations
  • Dedicated ops contact, weekly check-in
  • Quarterly strategy session with Aman
Book audit →

HRAI · ACCA · PHCC alignment. TSSA-aware copy where applicable. Full pricing on the audit call. No multi-year contracts.

30-min audit. We tell you the leaks, you decide what to fix.

Bring your last 30 days of inbound call data and we'll show you the exact dollar figure leaving your shop every week.

Book the audit → About Aman